Operation Policies
SCHEDULING WALKS
ALL walks must be booked on your Precise Petcare account.
- If using a recurring schedule (up to 2 weeks in advance) please remember to cancel when needed. You will be charged if we show up for a walk that is not needed. You'll be notified when booking for any holidays we are off.
-If scheduling individually please book walks at least 24 hours in advance. Availability is limited.

CANCELLATIONS
Cancellations must be made by 7am. Please check your schedule regularly, especially if you have a recurring schedule.
- Cancellations after 7am are charged $20
- Cancellations after 8am, or if you forget to cancel and we show up are charged $40
- If upon pick-up we are unable to reach you or pick up your dog you will be charged $40

PICK-UP AND DROP-OFF
Pick up and drop off need to be timely. Please be expecting us in the 9/10am window for pick up, and 3+ hrs from the time of pick up for drop off (i.e 9:45 pick up would be a 12:45/1pm drop off).

If you'll be home for pick up and/or drop off please be sure you can be reached. If you aren't home for pick-up or-drop off please provide us keys/codes with directions and make sure we have a quick, direct way of entering and locking up.

WEATHER
If we must cancel because of extreme weather you will be notified ASAP. We do walk in the rain/snow and heat as long as it's not too dangerous.

It's still your responsibility to cancel (as stated in the cancellation policy) if you're worried about the weather, and have not heard from us about cancelling.

In some cases we adjust the timing around bad weather or shorten the walk altogether. When this happens you will be notified and given the choice to cancel. In any type of poor weather you can be assured our experienced staff are taking all of the necessary precautions to keep everyone safe!

PAYMENTS
Payments are taken at the end of each week from the card on file (please be sure to keep it up to date). You will receive a detailed email invoice for all charges. Records for all service/payments can be found in your account as well.


Boarding: Policies and Pricing
Booking

Booking is done through the Precise Pet customer portal. When booking please provide as much information as possible about arrival and departure times so I can best serve your needs, and provide you with an accurate price for the stay.  
Checking In and Checking Out
No Unannounced Drop-Offs or Pick-Ups PLEASE
Dropping Off:Please provide a 2 hour window for drop off when booking. Regular hours for drop-off are 8am-5pm. 
Pick-ups: Pick-up time must be scheduled at least 24 hours in advance. Regular hours for pick-up are 8am-5pm. Pick-ups later than 2pm are subject to charge. Please check pricing. 
PRICING  

To receive an accurate quote for your dog's stay please provide as much information about your plans and times for check in and check out.  This price includes EVERYTHING your dog needs! No add-ons for extra care. NOTE: Pick-ups on the day of departure after 2pm are subject to charge.
- $80/night- $50/night per sibling 
Check-Out Day Charges:
- After 2pm $30- $10/hr after 2pm until full price
Cancellations 

- Cancellations less than 24 hrs in advance (from 9am the day before) will be charged $40 
- If picking up early you'll be charged full price ($80) for day of check out